Contact & Support

1.) How can I purchase the Toolkit(s)?
You may purchase the Toolkits with VISA, MC, American Express via our secure merchant interface by clicking on the "Click Here to Buy it Now" link on any of the Toolkit pages. Alternatively, you may purchase the Toolkit by sending us a personal or company check, cashiers check or money order to:

    280 Group, LLC
    PO Box 320786
    Los Gatos, CA 95032

2.) Is the toolkit a single user license? May I distribute it to others?
All of the Toolkits are covered by a single user license (the same as software applications). This allows you to use the toolkits for your own work and to distribute your own modified versions of the documents. You may NOT distribute the toolkits or files contained within them to others for their use - they must purchase their own copy. Note: multi-user and site licenses are available - see below.

3.) Are there multi-user licenses and volume discounts available for the toolkits?
Yes, multi-user licenses and volume discounts are available for all of the toolkits when you purchase five or more copies. To find out pricing for your situation please email us at toolkits @280group.com and let us know how many copies you would like to purchase and we'll provide you with a quote.

4.) Can I make modifications to the toolkit files, such as adding my company logo?
You may remove the 280 Group logo and put your own team/product/company logo in place of it. However, the 280 Group, Blackblot and other copyright information may not be removed.

5.) I purchased the product but haven't received my download link
Immediately after your payment is verified/accepted in the purchase process you should be taken to a page with a link to download your product. Additionally, you should receive an email receipt for your purchase and a second email with a link to download the product(s).

6.) I receive a WinZip error message that "Windows cannot find C:\documents..."
Sometimes winzip can't open the file if it is nested too deeply in folders - the path is too long (Windows only support 256 characters). To open your zip file put it on your desktop and unzip it from there.

7.) Can't unzip the toolkit or open specific files after downloading
The toolkit files require a current version of Winzip, a free compression utility. The first step is to download this and install it.

If you are having problems opening/unzipping the toolkit after you have downloaded it, please do the following steps (in order of importance):

8.) I can't open certain files within the toolkit

Some of the files in the toolkit have exceptionally long names, which leads to the same problem described in question number 7 (Windows 256 character pathname limitations) when opening them from the toolkit "Start Here" html main page.

9.) I've lost or deleted my copy of the toolkit
If you have lost or deleted your copy of the toolkit and you would like to request a new copy please locate your original email receipt and send it to toolkits @280group.com. We will send you a link to download another copy.

10.) My download link is no longer active
The download links that are provided are good for 24 hours from the time of purchase. If your link is no longer active and you have not downloaded the product already locate your original email receipt and send it to toolkits @280group.com and we will send you a new download link.

12.) How do I get a free upgrade for the Product Manager's Toolkit?
From time to time the Product Manager's Toolkit is updated, and registered customer receive free upgrades (this is not the case for the other toolkits). When this happens we notify all registered customers and provide a download link to get the new version. The current version is 2.0.

If you are a registered owner of the 1.x version of the Product Manager's Toolkit and would like to request a copy of version 2.0 please locate your original email receipt and send it to toolkits @ 280group.com. We will send you a link to download version 2.0.

13.) How do I contact customer/technical support? Do you offer phone support?
Support is provided M-F from 9am to 5pm PST via email. No phone support is provided.

14.) Some of the files appear to be missing or corrupted
There is a bug in Winzip that causes it to occasionally not unzip all of the files correctly. To solve this problem make sure the toolkit zip file is on your desktop (if it is in a nested folder with a long name Winzip may not be able to unzip it due to Windows pathname character number limitations of 256 characters.) Right click on the files and select "Extract to here" to extract the files again. This should create a folder on your desktop with all of the toolkit files.

15.) I can't get the narrated presentation to play on my computer
There are several things that might cause this to happen:

The zip files may not have extracted correctly (see question above about how to solve this).
You may not have the Adobe Flash Player installed on your computer (or may have an older version). You can download the most current version here.
Internet Explorer may be giving you a message that looks like this, indicating that "To help protect your security Internet Explorer has restricted this web page from running...". If this occurs click on the message and choose "Allow Blocked Content".
The file may not be launching correctly from the "Start Here" HTML page. If this is the case do the following:
- For the Product Roadmap Toolkit go to the folder: PRTK 1.0\Product Roadmap Toolkit\Seminar Files\PRTK Compelling Product Roadmaps and double click on the file labeled "start".
- For the Product Launch Toolkit go to the folder: PLTK 1.0\Product Launch Toolkit\Presentation and double click on the file labeled "start".
- For the Beta Program Toolkit go to the folder: BPTK 1.0\Beta Program Toolkit and double click on the file labeled "Beta Program Seminar".
- For the Developer Program Toolkit go to the folder: DPTK 1.0\Developer Program Toolkit\Seminar Files and double click on the file named "start".

16.) What is the 280 Group's refund policy for downloadable products? Can I get a refund?
We provide downloadable evaluation versions, screen shots and other information so that you know what to expect when you purchase our products. Please make sure that you thoroughly review these before deciding to make a purchase. The 280 Group does not offer refunds on any of our downloadable electronic products or toolkits because there is no way to guarantee that the product will actually be removed from a customer's computer.

17.)What are the system requirements for the toolkits? Are they Mac compatible?
The toolkits use industry-standard formats including HTML, Flash, Acrobat (PDF) and Microsoft Office (Word, PowerPoint, Excel). They can be used on Windows or Macintosh computers running IE 6 or 7, FireFox or Safari browsers. For the narrated presentations we recommend that you update your flash player to the most current version for best results - download it here.